Privacy Policy
Last updated: 23 September 2026
Nene Window Cleaning respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our window cleaning and related services.
1. Who we are
Nene Window Cleaning is a sole-trader business based in Yaxley, Peterborough, providing residential and other exterior cleaning services.
For the purposes of UK data protection law, Nene Window Cleaning is the data controller responsible for the personal information we collect and use.
If you have any questions about how we use your personal information, please contact us:
Nene Window Cleaning
Yaxley, Peterborough
Telephone: 07746 015162
Email: info@nenewindowcleaning.co.uk
Website: www.nenewindowcleaning.co.uk
2. What personal information we collect
Depending on how you interact with us, we may collect and process:
Your name
Property address
Telephone number
Email address
Information provided when requesting a quotation
Details about your property relevant to providing our services
Your cleaning requirements and service preferences
Appointment and cleaning history
Payment and billing information
Communications between you and Nene Window Cleaning
Information provided when you leave a review or provide feedback
Information relating to referrals where you recommend our services to someone else
We only collect information that is reasonably necessary for operating our business and providing our services.
3. How we collect your information
We may collect personal information when you:
Complete a form or request a quotation through our website
Contact us by telephone, email, text message or social media
Become a customer
Arrange or receive a cleaning service
Make or arrange a payment
Provide feedback or leave a review
Refer a friend or family member
Otherwise communicate with us about our services
We may also receive limited information from an existing customer when they recommend our services to someone they know.
4. How we use your information
We use your personal information for purposes including:
Responding to enquiries and quotation requests
Providing and managing our cleaning services
Arranging and communicating cleaning visits
Sending appointment or service reminders
Managing customer accounts
Processing payments and invoices
Managing recurring payments
Communicating important information about our services
Responding to questions, complaints and requests
Maintaining our business records
Improving our services and customer experience
Administering our referral scheme
Sending marketing communications where permitted by law and where you have provided the appropriate consent, where required
Complying with legal, regulatory and accounting obligations
Protecting our business against fraud, misuse or other unlawful activity
5. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract
We may need to use your information to provide the services you have requested, manage your account, arrange cleaning visits and process payments.
Legitimate interests
We may use personal information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This may include managing our customer relationships, maintaining business records, improving our services, communicating with existing customers about relevant services and protecting our business.
Legal obligation
We may process information where necessary to comply with a legal or regulatory requirement, such as accounting, tax or financial record-keeping obligations.
Consent
Where the law requires consent, we will ask for it before processing your information for that particular purpose. You can withdraw consent at any time.
6. Payment information – GoCardless
We use GoCardless to collect recurring payments and manage customer payment mandates where you choose to pay by Direct Debit.
When you set up a GoCardless payment mandate, the information required to establish and manage the Direct Debit is provided to GoCardless. This may include your name, address, email address, bank account details and other information required to process your payment.
Nene Window Cleaning does not store your full bank account details for Direct Debit payments where these are collected and processed directly by GoCardless.
GoCardless processes your personal information in accordance with its own privacy policy and applicable data protection laws.
For more information, please see the GoCardless Privacy Policy.
We may receive information from GoCardless relating to the status of your payments, such as whether a payment has been successfully collected, failed or cancelled. We use this information to manage your customer account and provide our services.
7. Who we share your information with
We do not sell, rent or otherwise trade your personal information.
We may share information with trusted third parties where this is necessary to operate our business or provide our services.
These may include:
Website and hosting providers
Payment providers such as GoCardless
Email, messaging or communication service providers
Accounting and bookkeeping providers
IT and software service providers
Professional advisers where necessary
Government, regulatory or law-enforcement bodies where we are legally required to do so
Where appropriate, we take reasonable steps to ensure that third parties handling personal information on our behalf provide appropriate safeguards.
Third parties may process information in accordance with their own privacy policies and legal obligations.
8. Website analytics and cookies – Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, to help us understand how visitors use our website.
Google Analytics may collect information such as:
The pages you visit
How long you spend on our website
How you arrived at our website
Your approximate geographical location
Your device and browser information
Information about how you interact with our website
We use this information to understand website traffic, identify which pages are useful to visitors and improve our website and services.
Google Analytics uses cookies and similar technologies to collect this information.
Where required by UK data protection law, we will obtain your consent before placing non-essential analytics cookies on your device. You can accept or decline analytics cookies using the cookie controls provided on our website.
We do not use Google Analytics to intentionally identify individual customers.
Google may process information collected through Google Analytics on our behalf and may process information outside the UK. Appropriate safeguards are used where required by applicable data protection law.
For more information about how Google handles information, please see the Google Privacy & Terms.
You can also learn more about how Google uses information from websites and apps that use its services through Google's advertising and privacy information.
9. Website enquiry and quotation information
If you use our website to request a quotation or contact us, the information you provide will be used to respond to your enquiry and, where applicable, provide the services you have requested.
Our website may use Google Analytics to help us understand how visitors interact with our quotation and enquiry pages. Analytics information is used for website improvement and is not used by us to identify individual visitors.
Where required, we will obtain consent before placing non-essential analytics cookies.
10. Marketing communications
We may occasionally contact existing customers about services, offers or information that may be relevant to their relationship with Nene Window Cleaning, where permitted by applicable law.
Where consent is required, we will ask for consent before sending marketing communications.
You can ask us to stop receiving marketing communications at any time by contacting:
Stopping marketing communications will not affect essential service-related communications, such as information about your cleaning appointment, account or payment.
11. Customer reviews and photographs
If you provide a review or testimonial, we may use it to promote Nene Window Cleaning, including on our website or social media, where we have the appropriate permission or other lawful basis.
If you provide photographs of your property for potential use on our website or marketing materials, we will only use them in accordance with the permission given to us.
We will not knowingly publish personal information identifying you or your home without appropriate permission.
12. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Customer information may be retained for as long as you remain a customer and for an appropriate period afterwards where necessary for legitimate business, legal, accounting, tax or dispute-resolution purposes.
Some financial and business records may need to be retained for longer periods to comply with legal or accounting requirements.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
13. Keeping your information secure
We take reasonable technical and organisational measures to protect your personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
14. Your rights
Under UK data protection law, you may have rights including:
The right to be informed about how your personal information is used
The right to request access to the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain types of processing
The right to data portability in certain circumstances
The right to withdraw consent where we rely on consent as our lawful basis
Some of these rights are subject to legal conditions and exemptions.
If you would like to exercise any of your rights, please contact us at:
We may need to verify your identity before responding to certain requests.
15. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
You can contact the ICO through its website or by telephone.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable data protection requirements.
The latest version will always be published on our website, with the date of the most recent update shown at the top of the policy.
17. Contact us
If you have any questions about this Privacy Policy or how Nene Window Cleaning uses your personal information, please contact us:
Nene Window Cleaning
Yaxley, Peterborough
Telephone: 07746 015162
Email: info@nenewindowcleaning.co.uk
Last updated: 23 September 2026